Vilniaus festivaliai, VšĮ

Not good impression.Ok, I understand that concert can be moved to another date - that's fine. However if this date doesn't suit you - you can spend incredible amount of time and efforts to get your money back.Despite declaration that they will return money within 14 days the process started only after my call on 14th day after written request about decision to take money back. Only after that - before that the request was on hold.Ok, they lost time and asked for an additional week - nothing happened. I had to call, write sms' to get MY money back. That's completely inappropriate!